This is an English text book developed by Miki Shindo. This book consists of 6 chapters, such as “At the information counter”, “Telephone inquiries”, “In-house announcements”, “Corporate reception”, “Hotel reception”, “Restaurant reception” in addition to an Appendix includes “Instruction manual”. You can use this electronic book as a training material and implement seminars for your bilingual staffs. Then, you can success to improve customer  satisfaction.

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